Buyer support
Include the product title, order or offer reference, account name, screenshots of the relevant chat, and a short description of the issue. Do not send passwords or full payment card details.
Contact ClearLah Singapore
Use this page for marketplace support, trust and safety reports, seller onboarding, buyer protection questions, product policy questions, and feedback about the Singapore secondhand experience.
Seller onboarding
Sellers can share the category, supply count, pickup area, photo readiness, and preferred handover timing. This helps ClearLah review whether the supply is ready for a public product page.
Trust reports
Report suspected counterfeit luxury goods, unsafe items, misleading car information, duplicate listings, off-platform payment pressure, or private contact leaks.
Support channel
Email: sales@movemove.biz
For urgent order or safety issues, include the public product URL and keep the ClearLah chat, offer, payment evidence, and handover details available for review.
If you are reporting a risky listing, include why it may be unsafe, counterfeit, misleading, prohibited, or missing evidence. If you are onboarding supply, include the number of items, category, pickup area, available photos, condition notes, preferred collection window, and whether ClearLah may use the product details for a public product page. Clear evidence helps support respond faster and keeps private contact details out of public pages.
For buyer or seller disputes, include a short timeline: when the offer was made, when payment or pickup was expected, what was promised on the public page, what changed, and what evidence is available. ClearLah can review issues faster when reports refer to a public product URL and avoid sharing unnecessary private addresses, personal identity documents, or full payment credentials.
For partnerships, moving support, estate-sale inventory, or business seller onboarding, share the expected category mix, service area, supply volume, and whether products are ready for photo verification. This helps the team decide whether the next step should be account setup, product review, bulk upload, or operational follow-up.